You can email us at contact@hermello.co.uk or click here!

The average delivery time is 3-7 working days after the goods are dispatched, and it can take up to 24 hours to be dispatched. This period is used for separating the product into stock, packaging, delivery to the shipping company, shipping and inserting the code into the system.

Credit/Debit Card – (Visa, Mastercard, American Express Discover, Paypal, Klarna, Google pay, Apple pay);</li>
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Approval usually falls instantly. If any data is incorrectly filled in at the time of purchase, we and you will be notified, so we will contact you to confirm the data so that you can re-purchase with us.

No! We protect your information to provide a seamless, personalized experience across our wide range of products. Therefore, all we collect is just your name, contact details and delivery address!

We send the Invoice automatically to your email. If you do not have access to it, we ask that you contact us via email at contact@hermello.co.uk to request it.

You can track your order using the tracking code that we automatically send to your email or WhatsApp as soon as the purchase is dispatched, within an average of 24 hours. You can follow it from departure to arrival at the location registered at the time of purchase.

If you purchase 2 or more different products, they may be sent separately. Therefore, different tracking codes will be issued for each product.

You can track your order by clicking here!

Sometimes the site can become congested due to the large amount of access to our system. If this happens, you can use the links below to track the progress of your order, just click:

Royal Mail

Occasionally, the Post Office may take a few hours to process deliveries into the system. Therefore, if your tracking code does not work on the first attempt, we kindly ask you to try again in the next few hours.

Yes, our suppliers sanitize all material and products before dispatching them for the best safety of you, our customer.

We always do our best to ensure that the product reaches you within the stipulated time. Even so, some factors may cause delays in delivery, such as the absence of a recipient, incomplete registration data, change of address, Covid-19, etc.

If this happens, we kindly ask that you contact us so that we can investigate what happened. To contact us, just click here!

However, we ask that you carefully fill in the delivery address details to ensure that you receive the product. We at Hermello are not responsible for any problems arising from incorrect provision of the customer’s address.

Finally, we can only send a new order or refund if the order is lost on the way, that is, if your product has no tracking updates after ** days after the shipping date.

ATTENTION! If you notice that you entered an incorrect or incomplete address when completing your purchase, please contact us immediately to avoid problems during delivery.

Your address cannot be changed 24 hours after the purchase has been made on our website, as the order may have been delivered to the delivery company.

Note: </b> we do not change the customer’s address unless they request it.

As we work with some imported products, any and all merchandise is subject to bureaucracy or customs taxes. Hermello <b> IS RESPONSIBLE</b> for possible costs (fees, charges or taxes) increased by the government.

When the product has already been packed and shipped and sent directly to your address, we are no longer able to redeem the canceled item. Therefore, we ask that you receive the order and contact our support via email or WhatsApp to formalize the cancellation request.

In cases of cancellations not reported to our call center, **% of the amount will be deducted as administrative and operational expenses. This fee is also charged in cases where the merchandise is returned by the Post Office when the customer is not at home to receive or collect the product at the indicated location.

We at Hermello are not responsible for NON-RECEIPT </b> or REFUSE to receive the item.

There are certain situations in which only partial refunds are granted – if applicable:

• Item with obvious signs of use;
• Lost packaging and open seals;
• Item sent with the wrong color, size or voltage;
• Any item that is not in its original condition, is damaged, broken, or missing parts for reasons not due to our store’s error.

When the object is addressed to a location where there is no home distribution or when attempts to deliver directly to the recipient are unsuccessful, the object will be available for collection at the nearest unit to the indicated address, within 7 to ** days.

Therefore, if you do not collect the item within the indicated period, your order will be returned to our suppliers’ warehouses. If you want to know more about our Exchanges and Returns Policies click here.

If you checked the tracking information that your order was delivered and you did not have access to your package, we ask that you try to contact neighbors, acquaintances, family members or building caretakers to check whether there was a possibility that they received it, or also, We ask you to check if the product is in the mailbox of your residence or building.

Furthermore, if you have not obtained any information about the whereabouts of your order, we ask that you contact the post office closest to your address, providing the tracking code and your details so that they can inform you by which person it was received or if the item is in your PO Box.

It often happens that the Post Office informs you in its tracking that the order has been delivered even though no delivery attempt has been made, so we ask that you wait a few more days so that you can receive the item.

In case of regret/withdrawal:  According to consumer laws in the United Kingdom, you have the right to return your purchase within 14 consecutive days from the receipt of the product. In this case, you will receive a full refund of the price paid for the product, in accordance with our Exchanges and Returns Policy. For more information about our Policies, click here!

To do this, the following conditions must be observed:

The product must be in the best possible condition;
Keep it in its original or similar packaging and undamaged, with all manuals, accessories, free items and other components.

ATTENTION! If any divergence, signs of misuse, absence of manual and/or accessories and the Invoice are found, we at Hermello will be exempt from accepting the request and, if misuse is found, the return request will not be accepted, the collected product will be returned to the delivery address without due refund and the entire return process will be cancelled.

After receiving your order, you will have up to 30 consecutive days to make the exchange. After this period, we do not make exchanges!

To make this request, you must contact our team directly via email at contact@hermello.co.uk or click here.

Note: in these cases, a new delivery period will apply.

For your security, we have a procedure to check and confirm your registration data. When this happens when attempting to purchase by credit card, after an analysis, we found a data inconsistency, which prevented the purchase from proceeding due to internal policies. Therefore, it is necessary that all information provided is complete and correct. It often happens that the card is blocked, has an insufficient balance or the attempt was refused by the issuer itself, in this case, you should contact your credit provider to check the reason.

Hermello takes the security of our customers’ data so seriously that thousands of tests are carried out every day looking for security breaches, all to prevent hacker attacks, information theft and card cloning. Your seal of approval can also be found in the footer of our website.

Did you see? That’s why buying from Hermello is 100% safe. Discover our news and buy our products without worries, because we will always take care of you!

You can also click here to read more about our Privacy Policies.

We at Hermello carry out the entire shipping procedure for your order in complete safety, always valuing your well-being. To guarantee our exclusivity, our products are delivered directly from our suppliers’ warehouses. Our suppliers are divided between *** Brazil, Switzerland, Sweden, Asia and the United States.****

Before being dispatched, each of our items undergoes strict quality control to ensure that you receive an order in perfect condition. In addition, you will be able to check the route of your order until it reaches your address using the tracking code.